We exceed customer expectations by delivering premier clinical quality and maintaining the highest levels of safety.
In Your Words
The lessons of quality and service
“Being in the Air Force taught me how to always pay attention to details. It taught me the importance of camaraderie and the meaning of service. And it taught me to do the best you can in everything you do. Those are lessons I take with me throughout my career and my life.”
Lifesaving access and care in the ED
“Sutter’s emergency departments are an unsung hero of our healthcare system. Sutter provides timely, lifesaving treatment and access to care for thousands of patients, many of whom have a doctor but have challenges getting a timely appointment. Sutter’s EDs provide the ultimate social safety net. They never close their doors and cannot refuse treatment to patients in need of care.”
Dedication to safety and quality
“Whether I am responsible for driving a 9,000-ton warship or performing a quality check of a radiation cancer treatment in my role as a medical physicist, quality and safety are central to all my work.”
CPMC parking attendants Virgilio Villaruel and Randolph Bordon noticed new parents installing car seats incorrectly in the front passenger seat of their car–so they stopped the family from leaving until they installed the car seats correctly.
#SutterProud with Sara Singh
She came to Sutter’s integrated network hoping to find better care for her son. She was so impressed that she decided to come to work at Sutter Health, too.
Anna Lynn Quismorio, R.N.
Labor and delivery nurse describes her connection to the Sutter Health value ‘Excellence & Quality’.
Leading with Values: Guidance and Resources for You
As we work to achieve the vision of transforming healthcare, we root our culture—and our leadership—in our Sutter Health values. Please refer to these values-related resources, including printable materials, focused recognition cards, background materials and other tools.