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In Your Words


Improving the patient experience through price transparency

“We shared what Sutter is doing to respond to the desires of an increasingly informed consumer, the implementation of price transparency regulations and our work to address price transparency. Our work is not done—we continue to evolve during our journey to improve the patient experience.”

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Sue Haddad

CFO, Sutter Valley Medical Foundation


Lowering the total cost of care through quality initiatives

“When patients receive timely, high-quality care with a focus on prevention and care coordination, it results in better health outcomes and helps lower the total cost of care. Take disease management, for example, where prevention is paramount. Investing in optimum care today—through screenings, care management, patient engagement and education and more—helps omit suffering and prevent costly illnesses, complications or future chronic conditions.”

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Larry deGhetaldi, M.D.

Chief Medical Officer, Government Pay Products, Sutter Health


Adeptly preventing and overturning insurers’ denials of claims, to benefit the patient

“Affordability doesn’t just include the management of insurers’ denials of coverage. That’s the retrospective aspect of utilization management. Our operations team interfaces with commercial payors on the front end to prevent denials from even occurring. We want to make sure the Sutter patient receives the right care at the right time in the right setting.”

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Abdoul Ba

Executive director, Utilization Management, Sutter Health


In Video

Stephanie Juskie
Discusses the new design of standard room design to save time and money.

President's Award

Learn more about this systemwide award that honors teammates who demonstrate Sutter values.

Leading With Our Values
Find values-related resources, such as focused recognition cards and values posters.